Virtual Assistant for the Digitization of the Customer Experience
MVS helps companies bring together and interconnect their digital infrastructure by making the most of transformative technologies.
This includes enabling end-to-end orchestration of features at the speed of the software, leveraging APIs, customized software that allow our customers to be competitive and at the forefront in their specific core business.
Chatbots can be extremely useful for customer service, especially in high-traffic situations, where the same questions arise frequently.
MVS Multivendor Service is able to offer a Customer Experience Digitization service through text ChatBot that responds as the first touchpoint to your customers’ requests.
- Thanks to our ChatBot Specialist service, the end customer will always be happy to interact with your Bot;
- Full freedom in the design of the user experience: we can adopt a conversational structure with trees or clusters, with shared information, based on your preference.
- All customer requests are DIGITALIZED and stored in our Ticketing system or directly on your CRM.
- Dynamic reports for the analysis of Tickets and customer requests with status, SLA, etc.
