The Operations Center is made up of a team of systems engineers, oriented to the remote management of Networking and Infrastructure issues.

It deals with all monitoring activities, simultaneously following the behavior, both normal and non-normal, of the individual devices through the monitoring platform integrated with the AskQ trouble ticketing system, in order to ensure a predictive and resolving service.

In particular, a varied number of devices are monitored continuously (7 × 24), including Physical and Virtual Servers, Switches, Firewalls, Routers, Storage and, more generally, everything concerning the devices both in agentless mode (through SNMP protocol) and with agents.

Quickly get a comprehensive view of your IT infrastructure, no matter how complex.

The concept of Application Operations was pioneered in 2007 and, over a period of time, the model has been able to successfully meet the business challenges which include scalability, agility, proactivity, accountability, faster resolution to incidents/problems, cost control, and standardization, among many others. With Application Operations framework, the team acts as a bridge between the application and infrastructure worlds to provide an end-to-end integrated, agile, and proactive view and through its models, implementation methodology, and processes address the various IT and business challenges highlighted above.

With Application Operations, the customers can expect the following benefits:

• Clear demarcation between what is engineering versus what is operations
• Improvement in ownership and accountability of issues by about 90-95%
• Improvement in resolution rates by about 80-90%
• Operations becoming proactive and agile rather than reactive
• Levels of automation being increased significantly
• Standardization across technologies and processes
• OPEX cost reduction by over 45-50%
• Easier governance

A pool of experts committed to the ongoing improvement of the services we provide through research and development of innovative tools for service operations that improve the functionality of the service itself, including:
-Automatic resolution of service requests and standard recovery
-Event monitoring and correlation
-Configuration Management Database
-Knowledge Base System
-Capacity & Availability Measuring Instruments